Same-day diagnosis. Fixed-price fix.

When your AC dies in the middle of a heatwave, you don't want a quote in 48 hours — you want an engineer on the doorstep. We diagnose 8 out of 10 faults on the first visit, and we'll never run an hourly meter while we're scratching our heads.

Book a callout — 0191 743 9144 Send fault details

Same-day callouts An engineer mid-repair on an indoor air conditioning unit

Faults we fix

If it isn't cooling, heating or behaving — we've seen it.

We service and repair every major brand: Midea, Toshiba, Daikin, Bosch, Samsung, LG, Mitsubishi Heavy Industries and Mitsubishi Electric — plus most other manufacturers. Whoever fitted it, we can fix it.

FAULT 01

Not cooling / not heating

Most common cause: low refrigerant from a slow leak. We find it, fix it, top it up, and certify the work.

FAULT 02

Leaking water inside

Usually a blocked condensate drain or a failed pump. Cleared and tested same visit, almost always.

FAULT 03

Loud noises / vibration

Fan motor, compressor mount, loose ducting — diagnosed properly, not just tightened & hoped for.

FAULT 04

Error codes on display

Tell us the code over the phone. We'll often know the fix before we leave the van.

FAULT 05

Smells / poor air quality

Mould on the evaporator, dirty filters, or a blocked drain. Full chemical clean restores it.

FAULT 06

Won't power on at all

PCB failure, fused spur, or controller. We carry common spares; rare ones land next-day.

A well-installed outdoor air conditioning unit ready for repair work

How a callout works

One call, one visit, one bill.

Phone the office, tell us what's happening and where you are. We give you a callout slot — same day if you ring before noon, next morning at worst — and a fixed callout charge before we set off.

£85 + VAT fixed callout within 15 miles of Gateshead (mileage charged beyond that)
Diagnosis given on the spot, with a fixed-price repair quote
If you accept the repair, the callout charge comes off the bill
No hourly meter — you'll never get a "we were here a while" surprise

A neatly installed outdoor unit on a town centre property

Commercial emergencies

Priority response for businesses.

If you've got a service contract with us, you go to the front of the queue — we'll always do our best to get to you the same day, faster for server-room and food/drink emergencies.

No contract? You're still welcome to call — we'll fit you in as soon as we can, but contract customers always go first.

£85 + VAT

Fixed callout within 15 miles of Gateshead · Mileage charged transparently beyond that · Refunded against repair if you accept the fix.

Call 0191 743 9144 →

AC broken? Don't wait.

Faults left to run usually turn small bills into big ones — and lost refrigerant is bad for both your wallet and the planet.

Call 0191 743 9144 Send fault details